Refunds

Refunds and cancellation

Letter safekeeping (early access)

You pay for one period at a time (one month or twelve months). Nothing renews or charges automatically, so there is nothing to cancel to stop a charge.
If you ask within [7 days] of your plan being activated, we refund the payment in full.
While reminders, messages to your contacts or the release of letters are still switched off, you can ask for a refund of the full months you have not used, at any time. For the annual plan we count whole months remaining.
If we change what the plan includes in a way that makes it worth less to you, you can ask for a refund of the unused time.
A payment taken twice, or for the wrong amount, is refunded in full.

No payment is taken until we have agreed a time with you.
You can reschedule or cancel up to [24 hours] before the session for a full refund. After that we may keep part of the fee for the time reserved.
If we cannot hold the session as agreed, we offer a new time or a full refund.

Approved refunds go back to the UPI ID or bank account the payment came from, within [7 working days] of approval.
To ask for a refund, email support@oursandook.com from the address on your account and include your order reference (it starts with FC-).
We may ask you to confirm it is you before refunding. We will never ask for your UPI PIN, OTP or card details.

Your free dashboard, documents, wishes and letters stay yours and stay available after a refund. Only the paid features stop.
[Anything else required by Indian consumer law to be confirmed by qualified legal counsel.]